Terms and Conditions
At arshadcouture.com we value and share your concerns about your privacy and security. By visiting us, the user has agreed to read, browse, and access all our information subject to the guidelines and terms of use applicable to such services. If it is not acceptable, kindly refrain from accessing or visiting our Site.
If you visit or shop at arshadcouture.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future arshadcouture.com service or visit or purchase from any business affiliated with arshadcouture.com, whether included in the arshadcouture.com website or not, you will also be subject to the guidelines and conditions applicable to such service or business.
Copyright
All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of arshadcouture.com or its content suppliers. The compilation of all content on this site is the exclusive property of arshadcouture.com. All software used on this Site is the property of arshadcouture.com or its software suppliers.
Trademark
Use of arshadcouture.com.com and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights, including arshadcouture.com Software and all HTML and other code contained in this Site. Any violation of our trademarks will be liable for legal action.
Electronic Communication
When you use our Site or send emails or other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice/electronic record.
Orders and Cancellations
We reserve a right to accept or reject orders placed through our site. We have tried our utmost best to provide the best quality products to you. In case of requests for order cancellations, as part of our policy, the orders once placed will not be cancelled/exchanged and no refund will be paid on these orders as these orders are specially made for you.
Sizing
The fit of our products may vary on the cut, fabric, and style of each product. Some products are designed to have a loose, relaxed fit while others are more fitted. Please refer to our sizing chart to select the best size that suits you.
Colours
While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Further, colours might vary in pictures than actual product.
Payments
All payments are to be made in advance and through electronic modes, as we undertake custom orders. No Cash or Payment on Delivery is accepted by Arshad Couture.
Delivery
Product will be delivered in 30 – 60 days depending on the outfit ordered. For urgent deliveries/queries, please contact us on [INSERT PHONE NUMBER HERE]. Please note that deliveries can be affected in case we do not receive any of the below information on time:
Information:
1. Complete payment is not received
2. Incorrect/inaccurate address details
3. Measurements
4. No response from the customer
Please note that we try our best in ensuring that the product reaches you within time. In order to fasten our process, we have tied up with several third-party vendors for quicker deliveries. However, in case of delay from a third party, we do not take any responsibility.
Shipping
We ship worldwide. The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.
Helpline
In case of any queries, complaints, or suggestions, the consumer/purchaser shall contact Arshad Couture at [TYPE EMAIL HERE] and call us on [TYPE PHONE NUMBER HERE].
Refund and Return Policy
All products are bespoke and made-to-measure. Returns are not applicable unless the product has manufacturing defect. Arshadcouture.com shall make all endeavours to deliver defect-free products to the purchasers.
Arshadcouture.com does not take title to any returned items purchased by the user unless the item is received by Arshadcouture.com. Any item purchased on our website does not qualify for any return unless the product delivered has manufacturing defects, which shall be determined by our Quality Control Team, and their decision shall be final and binding on the customer/purchaser.
The defective goods so received shall be communicated to Arshadcouture.com at the time of its receipt, through the delivery person. Any communication received after delivery shall not qualify for return unless expressly covered by the product warranty, even in case the said product has been wrongly delivered. Arshadcouture.com will not provide the option of exchange for reasons like colour mismatch and exchange for size.
No money for the returned product will be refunded, however a credit note will be generated for the value of returned goods.
Exchanges (If Applicable)
We only replace items if they have manufacturing defect, which shall be determined by our Quality Control Team, and to quality for the same, it is to be intimated by the purchaser to the delivery executive at the time of receipt of product. If you need to exchange it for the same item, send us an email at [TYPE EMAIL ID HERE] and send your item to: “Arshad Couture” at RZ-2815, Street No. 32, Tughlakabad Extn., New Delhi – 110019.